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Real Estate/Development

Jun. 3, 2003

Taking Managers Out of the Property

BY JIM EMERSON Special to the CREJ The state's largest office landlord, Equity Office Properties Trust, plans to open a dozen high-tech call centers by year's end to manage routine telephone and e-mail inquiries from its tenants on a 24-hour basis nationwide.

BY JIM EMERSON
Special to the CREJ

The state's largest office landlord, Equity Office Properties Trust, plans to open a dozen high-tech call centers by year's end to manage routine telephone and e-mail inquiries from its tenants on a 24-hour basis nationwide.

Equity Office represents one of handful of large real estate firms to acquire telemarketing technology in recent years for streamlining and standardizing property management operationa...

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