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Nov. 20, 2024

'It would be my pleasure': How we ought to be treating clients

See more on 'It would be my pleasure': How we ought to be treating clients

We put clients first!"

-- EVERY LAW FIRM WEBSITE EVER

Whenever I embark upon a new case, I often begin by looking up the opposing counsel: I want to get a sense of who they are, their background, and their experience. Almost invariably there is a statement on the firm's website about putting clients first. It's such an obvious concept. Do these firms actually think they've somehow unlocked the secret weapon to being a great lawyer? Has our...

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