Focus (Forum & Focus)
Jul. 26, 2008
Ability to Earn Parties' Trust Is Key to a Mediator's Success
Successful mediators should be skilled at shifting styles to meet the needs of the case or the individuals involved, writes Alexander Polsky. - Forum Column
By Alexander S. Polsky
This article appears on Page 6
Great care must be taken in selecting a mediator. In highly emotional matters, the mediator must possess sensitivity to the parties and be a good listener who is patient and attentive.
Many mediators have only one style. Others are skilled at shifting styles to meet the needs of the case or the individuals i...
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