Civil Rights
May 30, 2014
Bill will protect customers' right to vent
While AB 2365 is a step in the right direction in protecting a customer's right to post negative reviews online, a better bill could be drafted. By Nicholas Rozansky
Have you ever stayed in a hotel room that warranted a scathing review on TripAdvisor? Purchased a TV that crapped out after a year and wanted to take to CNET or Amazon about the quality of the product? Online reviews apparently influence other buyers' decisions so much that some companies require customers to sign a "waiver" or "contract" that they will under no circumstance write a bad review about their experience (i...
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