Alternative Dispute Resolution
Feb. 20, 2016
San Jose mediator appeals to people's desire to put stress behind them
For John Flaherty, an 18-year veteran of mediations, being flexible is key to helping settle a dispute.
Daily Journal Staff Writer
SAN JOSE - For John Flaherty, an 18-year veteran of mediations, being flexible is key to helping settle a dispute.
He varies his approach depending on the case - trying to draw people out and empowering them to figure out a resolution while appealing to people's desire to get out of a stressful situation.
Working for JAMS in San Jose since 1998, the retired Santa Clara County Superior Cou...
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