Law Practice
Aug. 23, 2016
Client Care 3
When we receive documents such as court rulings, opposing briefs or contract drafts and lack sufficient time to form a reliable opinion of them, it is tempting to send them to the client immediately. That can be a mistake. By David M. Balabanian
LESSONS LEARNED
A prior column emphasized the need for timeliness in reporting important developments to clients, lest learning them from another source causes them to question your attentiveness. The need for prompt reporting has become increasingly intense now that most communications bear date and time stamps, leaving no doubt as to when you received them and how long it took...
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