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Technology

Oct. 23, 2023

Zoom accused of not canceling subscriptions when asked

Zoom represents that its subscriptions can be canceled via online web portal or email, but routinely fails to honor users’ cancellation requests, the plaintiffs’ attorneys wrote.

Zoom Video Communications Inc. was accused in a proposed class action of charging monthly fees to users even after they canceled their subscriptions to premium plans.

Counsel for the proposed class — Jeffrey D. Kaliel and Sophia G. Gold of KalielGold PLLC and Scott Edelsberg of Edelsberg Law PA — wrote in the complaint filed Thursday that Zoom’s failure to cancel the subscriptions systematically violated state automatic renewal laws, incl...

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