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Technology

Apr. 28, 2025

CIPA meets AI: Genesys case signals compliance challenges ahead

At its core, the Genesys Cloud Services litigation extends established privacy principles to AI vendors, foreshadowing the compliance landscape companies must navigate as they integrate intelligent technologies.

Pavel (Pasha) A. Sternberg

Principal
Polsinelli

Pavel (Pasha) A. Sternberg is a principal at Polsinelli.

Kaitlyn N. Robles

Attorney
Polsinelli

CIPA meets AI: Genesys case signals compliance challenges ahead
Shutterstock

Traditionally, most privacy focused litigation has revolved around post-data breach allegations that a company which experienced a data breach had harmed consumers by failing to adequately secure data entrusted to it. In recent years however, a new area of jurisprudence has grown in the privacy space. Complaints with allegations of wiretapping and "unlawful" collection of personal information have increasingly been filed by plaintiffs' attorneys against companies they allege ...

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