Data Privacy
May 5, 2025
Dialpad faces class action over AI call monitoring
Dialpad faces a class action alleging it illegally records and uses customer calls to train AI models, violating California privacy laws, seeking damages and injunctive relief.
A $2.2 billion communications company, Dialpad, has been hit with a putative class action that claims it listens to calls made with its software and uses recordings of those calls to train its own artificial intelligence models.
The complaint filed in San Francisco Superior Court last Thursday claims Dialpad - which primarily facilitates phone calls as a third party between businesses and their customers - eavesdropped on and learned the content of the calls made by the plaintiff ...
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