Consumer Law,
Alternative Dispute Resolution
Dec. 29, 2025
How consumer arbitrators balance fairness, efficiency and economy
Understanding the neutral's perspective can help practitioners achieve better outcomes.
Delton R. Henderson
Attorney
Law Office of Delton R. Henderson
Phone: (424) 285-8333
Email: delton@lawofficedrh.com
Consumer arbitration differs fundamentally from other forms of dispute resolution. The parties often arrive with vastly different levels of experience; one side may have navigated dozens of arbitrations while the other has never encountered the process before receiving a demand. This asymmetry of experience, more than concerns about bias or cost, represents the single biggest challenge consumer arbitr...
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