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Law Practice

Aug. 29, 2012

Listening practice

Better listening is the key to being heard.

Timothy A. Tosta

Arent Fox LLP

Email: tim.tosta@arentfox.com

Humans have an amazing capacity to overvalue their competencies. An astounding percentage of automobile drivers maintain that their driving is above average. A similarly unsupportable proportion of college students consider their intelligence above that of their classmates. And so it is with listeners.

While most people with whom I have spoken maintain that they are not being heard, almost all of them consider themselves to be great listeners. In my July 31 column "On Being Heard...

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